Last Updated: September 10, 2025
+Last Updated: October 11, 2025
- This Privacy Policy describes how your personal information is collected, used, and shared - when you visit or use Sim ("the Service", "we", "us", or "our"). + This Privacy Policy describes how Sim ("we", "us", "our", or "the Service") collects, + uses, discloses, and protects personal data — including data obtained from Google APIs + (including Google Workspace APIs) — and your rights and controls regarding that data.
- By using the Service, you agree to the collection and use of information in accordance - with this policy. Unless otherwise defined in this Privacy Policy, terms used in this - Privacy Policy have the same meanings as in our Terms of Service. + By using or accessing the Service, you confirm that you have read and understood this + Privacy Policy, and you consent to the collection, use, and disclosure of your information + as described herein.
For the purposes of this Privacy Policy:
- While using our Service, we may ask you to provide us with certain personally identifiable - information that can be used to contact or identify you ("Personal Information"). - Personally identifiable information may include, but is not limited to: + When you sign up, link accounts, or use features, you may provide Personal Data such as:
+ If you choose to connect your Google account (e.g., Google Workspace, Gmail, Drive, + Calendar, Contacts), we may request specific scopes. Types of Google Data we may access + include: +
++ We only request the minimal scopes necessary for the features you enable. We do not + request scopes for unimplemented features. +
+We may also collect information on how the Service is accessed and used ("Usage Data"). @@ -212,7 +240,21 @@ export default function PrivacyPolicy() { To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication
+ Importantly: any Google Data used within Sim is used only for features + tied to that specific user (user-facing features), and never for + generalized AI/ML training or shared model improvement across users. +
- We may use third-party Service Providers to monitor and analyze the use of our Service. -
-- Google Analytics is a web analytics service offered by Google that tracks and reports - website traffic. Google uses the data collected to track and monitor the use of our - Service. This data is shared with other Google services. Google may use the collected data - to contextualize and personalize the ads of its own advertising network. -
-- You can opt-out of having made your activity on the Service available to Google Analytics - by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google - Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google - Analytics about visits activity. -
-- For more information on the privacy practices of Google, please visit the Google Privacy & - Terms web page:{' '} - - https://policies.google.com/privacy - + We may aggregate or anonymize non-Google data (not tied to personal identity) for internal + analytics, product improvement, usage trends, or performance monitoring. This data cannot + be tied back to individual users and is not used for generalized AI/ML training with + Google Data.
- We want to explicitly affirm that any user data obtained through Google Workspace APIs is{' '} - not used to develop, improve, or train generalized AI and/or machine - learning models. We use data obtained through Google Workspace APIs solely for the purpose - of providing and improving the specific functionality of our Service for which the API - access was granted. -
-- Sim's use and transfer to any other app of information received from Google APIs will - adhere to Google API Services User Data Policy, including the Limited Use requirements. + Sim’s use, storage, processing, and transfer of Google Data (raw or derived) strictly + adheres to the Google API Services User Data Policy, including the Limited Use + requirements, and to the Google Workspace API user data policy (when applicable). We + explicitly affirm that: +
++ We may only transfer Google Data (raw or derived) to third parties under the following + limited conditions and always aligned with user disclosures and consent: +
++ We restrict human review of Google Data strictly. No employee, contractor, or agent may + view Google Data unless one of the following is true: +
++ We only request scopes essential to features you opt into; we do not request broad or + unused permissions. For each Google API scope we request, we maintain internal + documentation justifying why that scope is needed and why narrower scopes are + insufficient. Where possible, we follow incremental authorization and request additional + scopes only when needed in context. +
+ +We retain data only as long as necessary for the purposes disclosed:
++ When you revoke access, delete your account, or stop using a feature, we remove associated + data within the timeframes above. You may request deletion via in-app settings or by + contacting us; we will comply promptly.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise @@ -401,7 +509,7 @@ export default function PrivacyPolicy() {
Our Service does not address anyone under the age of 18 ("Children").
@@ -415,7 +523,7 @@ export default function PrivacyPolicy() {
We may update our Privacy Policy from time to time. We will notify you of any changes by
posting the new Privacy Policy on this page.
@@ -433,7 +541,7 @@ export default function PrivacyPolicy() {
If you are a resident of the European Economic Area (EEA), you have certain data
@@ -482,23 +590,50 @@ export default function PrivacyPolicy() {
- California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits
- our users who are California residents to request and obtain from us, once a year and free
- of charge, information about categories of personal information (if any) we disclosed to
- third parties for direct marketing purposes and the names and addresses of all third
- parties with which we shared personal information in the immediately preceding calendar
- year.
+ If you are a California resident, you have specific rights under the California Consumer
+ Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know
+ what personal information we collect, the right to delete your information, and the right
+ to opt-out of the sale or sharing of your personal information.
+
+ We do not sell your personal information for monetary consideration. However, some data
+ sharing practices (such as analytics or advertising services) may be considered a "sale"
+ or "share" under CCPA/CPRA. You have the right to opt-out of such data sharing. To
+ exercise this right, contact us at{' '}
+
+ privacy@sim.ai
+
+ .
+
+ We recognize and honor Global Privacy Control (GPC) signals. When your browser sends a GPC
+ signal, we will treat it as a valid request to opt-out of the sale or sharing of your
+ personal information.
+
+ California Civil Code Section 1798.83 permits California residents to request information
+ about categories of personal information we disclosed to third parties for direct
+ marketing purposes in the preceding calendar year.
- If you are a California resident and would like to make such a request, please submit your
- request in writing to us using the contact information provided below.
+ To make a request under CCPA or the Shine The Light law, please submit your request using
+ the contact information provided below.
@@ -617,16 +752,24 @@ export default function PrivacyPolicy() {
- If you have any questions about this Privacy Policy, please contact us at:{' '}
-
- privacy@sim.ai
-
+
+ If you have questions, requests, or complaints regarding this Privacy Policy or our data
+ practices, you may contact us at:
We will respond to your request within a reasonable timeframe.
- 15. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
+ 14. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
16. California Privacy Rights
+ 15. California Privacy Rights
Do Not Sell or Share My Personal Information
+ Global Privacy Control (GPC)
+ Shine The Light Law
+ 17. Vulnerability Disclosure Policy
+ 16. Vulnerability Disclosure Policy
Introduction
18. Contact Us
- 17. Contact & Dispute Resolution
+
+
+
Last Updated: September 10, 2025
+Last Updated: October 11, 2025
Please read these Terms of Service ("Terms") carefully before using the Sim platform (the "Service") operated by Sim, Inc ("us", "we", or "our"). @@ -44,7 +44,71 @@ export default function TermsOfService() {
+ Subject to your compliance with these Terms, we grant you a limited, non-exclusive, + non-transferable, revocable license to access and use the Service for your internal + business or personal purposes. +
++ This license does not permit you to resell, redistribute, or make the Service available to + third parties, or to use the Service to build a competitive product or service. +
++ We offer Free, Pro, Team, and Enterprise subscription plans. Paid plans include a base + subscription fee plus usage-based charges for inference and other services that exceed + your plan's included limits. +
++ You agree to pay all fees associated with your account. Your base subscription fee is + charged at the beginning of each billing cycle (monthly or annually). Inference overages + are charged incrementally every $50 during your billing period, which may result in + multiple invoices within a single billing cycle. Payment is due upon receipt of invoice. + If payment fails, we may suspend or terminate your access to paid features. +
++ We reserve the right to change our pricing with 30 days' notice to paid subscribers. Price + changes will take effect at your next renewal. +
++ Paid subscriptions automatically renew at the end of each billing period unless you cancel + before the renewal date. You can cancel your subscription at any time through your account + settings or by contacting us. +
++ Cancellations take effect at the end of the current billing period. You will retain access + to paid features until that time. We do not provide refunds for partial billing periods. +
++ Upon cancellation or termination, you may export your data within 30 days. After 30 days, + we may delete your data in accordance with our data retention policies. +
++ You retain all ownership rights to data, content, and information you submit to the + Service ("Your Data"). You grant us a limited license to process, store, and transmit Your + Data solely to provide and improve the Service as described in our Privacy Policy. +
++ We retain Your Data while your account is active and for 30 days after account termination + or cancellation. You may request data export or deletion at any time through your account + settings. +
+The Service and its original content, features, and functionality are and will remain the exclusive property of Sim, Inc and its licensors. The Service is protected by copyright, @@ -57,7 +121,7 @@ export default function TermsOfService() {
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are @@ -84,7 +148,21 @@ export default function TermsOfService() {
+ The Service may integrate with third-party services (such as Google Workspace, cloud + storage providers, and AI model providers). Your use of third-party services is subject to + their respective terms and privacy policies. +
++ We are not responsible for the availability, functionality, or actions of third-party + services. Any issues with third-party integrations should be directed to the respective + provider. +
+You agree not to use the Service:
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. @@ -127,7 +205,7 @@ export default function TermsOfService() {
In no event shall Sim, Inc, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive @@ -147,7 +225,7 @@ export default function TermsOfService() {
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether @@ -167,7 +245,17 @@ export default function TermsOfService() {
+ You agree to indemnify, defend, and hold harmless Sim, Inc and its officers, directors, + employees, and agents from any claims, damages, losses, liabilities, and expenses + (including reasonable attorneys' fees) arising from your use of the Service, your + violation of these Terms, or your violation of any rights of another party. +
+These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. @@ -180,7 +268,7 @@ export default function TermsOfService() {
Please read the following arbitration agreement carefully. It requires you to arbitrate disputes with Sim, Inc, its parent companies, subsidiaries, affiliates, successors and @@ -221,7 +309,7 @@ export default function TermsOfService() {
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to @@ -236,7 +324,7 @@ export default function TermsOfService() {
We respect the intellectual property of others and ask that users of our Service do the same. If you believe that one of our users is, through the use of our Service, unlawfully @@ -270,7 +358,7 @@ export default function TermsOfService() {
If you have any questions about these Terms, please contact us at:{' '}
{brand.supportEmail}
+ {isHosted && (
+ <>
+
+ Sim, 80 Langton St, San Francisco, CA 94133, USA
+ >
+ )}