From bda9acefe272e4b6a6664b2d8b1a4a9afded9f99 Mon Sep 17 00:00:00 2001
From: Waleed Latif <walif6@gmail.com>
Date: Tue, 17 Feb 2026 13:37:58 -0800
Subject: [PATCH] updated jsm and jira customers route and docs

---
 .../docs/en/tools/jira_service_management.mdx |  2 +-
 apps/sim/app/api/tools/jsm/customers/route.ts | 48 +++++++++++--------
 .../blocks/blocks/jira_service_management.ts  |  2 +
 apps/sim/tools/jsm/get_requests.ts            |  2 +-
 4 files changed, 33 insertions(+), 21 deletions(-)

diff --git a/apps/docs/content/docs/en/tools/jira_service_management.mdx b/apps/docs/content/docs/en/tools/jira_service_management.mdx
index 60598d5e8..bf8548ce5 100644
--- a/apps/docs/content/docs/en/tools/jira_service_management.mdx
+++ b/apps/docs/content/docs/en/tools/jira_service_management.mdx
@@ -244,7 +244,7 @@ Get multiple service requests from Jira Service Management
 | `domain` | string | Yes | Your Jira domain \(e.g., yourcompany.atlassian.net\) |
 | `cloudId` | string | No | Jira Cloud ID for the instance |
 | `serviceDeskId` | string | No | Filter by service desk ID \(e.g., "1", "2"\) |
-| `requestOwnership` | string | No | Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, APPROVER, ALL_REQUESTS |
+| `requestOwnership` | string | No | Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, ORGANIZATION, ALL_ORGANIZATIONS, APPROVER, ALL_REQUESTS |
 | `requestStatus` | string | No | Filter by status: OPEN_REQUESTS, CLOSED_REQUESTS, ALL_REQUESTS |
 | `requestTypeId` | string | No | Filter by request type ID |
 | `searchTerm` | string | No | Search term to filter requests \(e.g., "password reset", "laptop"\) |
diff --git a/apps/sim/app/api/tools/jsm/customers/route.ts b/apps/sim/app/api/tools/jsm/customers/route.ts
index d1a14d3b0..46b764afb 100644
--- a/apps/sim/app/api/tools/jsm/customers/route.ts
+++ b/apps/sim/app/api/tools/jsm/customers/route.ts
@@ -59,23 +59,26 @@ export async function POST(request: NextRequest) {
 
     const { action: customerAction } = body
 
-    const rawIds = accountIds || emails
-    const parsedAccountIds = rawIds
-      ? typeof rawIds === 'string'
-        ? rawIds
-            .split(',')
-            .map((id: string) => id.trim())
-            .filter((id: string) => id)
-        : Array.isArray(rawIds)
-          ? rawIds
-          : []
-      : []
+    const parseList = (raw: unknown): string[] => {
+      if (!raw) return []
+      if (typeof raw === 'string') {
+        return raw
+          .split(',')
+          .map((id: string) => id.trim())
+          .filter((id: string) => id)
+      }
+      return Array.isArray(raw) ? raw : []
+    }
+
+    const parsedAccountIds = parseList(accountIds)
+    const parsedEmails = parseList(emails)
 
     const isRemoveOperation = customerAction === 'remove'
-    const isAddOperation = !isRemoveOperation && parsedAccountIds.length > 0
+    const isAddOperation =
+      !isRemoveOperation && (parsedAccountIds.length > 0 || parsedEmails.length > 0)
 
     if (isRemoveOperation) {
-      if (parsedAccountIds.length === 0) {
+      if (parsedAccountIds.length === 0 && parsedEmails.length === 0) {
         return NextResponse.json(
           { error: 'Account IDs or emails are required for removal' },
           { status: 400 }
@@ -84,12 +87,16 @@ export async function POST(request: NextRequest) {
 
       const url = `${baseUrl}/servicedesk/${serviceDeskId}/customer`
 
-      logger.info('Removing customers from:', url, { accountIds: parsedAccountIds })
+      const removeBody: Record<string, string[]> = {}
+      if (parsedAccountIds.length > 0) removeBody.accountIds = parsedAccountIds
+      if (parsedEmails.length > 0) removeBody.usernames = parsedEmails
+
+      logger.info('Removing customers from:', url, removeBody)
 
       const response = await fetch(url, {
         method: 'DELETE',
         headers: getJsmHeaders(accessToken),
-        body: JSON.stringify({ accountIds: parsedAccountIds }),
+        body: JSON.stringify(removeBody),
       })
 
       if (response.status === 204 || response.ok) {
@@ -119,11 +126,14 @@ export async function POST(request: NextRequest) {
     if (isAddOperation) {
       const url = `${baseUrl}/servicedesk/${serviceDeskId}/customer`
 
-      logger.info('Adding customers to:', url, { accountIds: parsedAccountIds })
-
-      const requestBody: Record<string, unknown> = {
+      logger.info('Adding customers to:', url, {
         accountIds: parsedAccountIds,
-      }
+        usernames: parsedEmails,
+      })
+
+      const requestBody: Record<string, unknown> = {}
+      if (parsedAccountIds.length > 0) requestBody.accountIds = parsedAccountIds
+      if (parsedEmails.length > 0) requestBody.usernames = parsedEmails
 
       const response = await fetch(url, {
         method: 'POST',
diff --git a/apps/sim/blocks/blocks/jira_service_management.ts b/apps/sim/blocks/blocks/jira_service_management.ts
index 68ccfbedc..de62d7d5d 100644
--- a/apps/sim/blocks/blocks/jira_service_management.ts
+++ b/apps/sim/blocks/blocks/jira_service_management.ts
@@ -373,6 +373,8 @@ Return ONLY the comment text - no explanations.`,
         { label: 'All Requests', id: 'ALL_REQUESTS' },
         { label: 'My Requests', id: 'OWNED_REQUESTS' },
         { label: 'Participated', id: 'PARTICIPATED_REQUESTS' },
+        { label: 'Organization', id: 'ORGANIZATION' },
+        { label: 'All Organizations', id: 'ALL_ORGANIZATIONS' },
         { label: 'Approver', id: 'APPROVER' },
       ],
       value: () => 'ALL_REQUESTS',
diff --git a/apps/sim/tools/jsm/get_requests.ts b/apps/sim/tools/jsm/get_requests.ts
index 5aca92bd0..8c0ace69d 100644
--- a/apps/sim/tools/jsm/get_requests.ts
+++ b/apps/sim/tools/jsm/get_requests.ts
@@ -43,7 +43,7 @@ export const jsmGetRequestsTool: ToolConfig<JsmGetRequestsParams, JsmGetRequests
       required: false,
       visibility: 'user-or-llm',
       description:
-        'Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, APPROVER, ALL_REQUESTS',
+        'Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, ORGANIZATION, ALL_ORGANIZATIONS, APPROVER, ALL_REQUESTS',
     },
     requestStatus: {
       type: 'string',