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* Add Quickstart Guide * Update installation * Remove unused files * Update support/backing * Tweaks in concepts * Setup file structure for API reference 2.0 * Setup page layout for reference * Add clean-urls plugin * getting started updates * Finish authentication rest * getting started updates * Render stylus in 2 spaces * Various * Various * Finish activity docs * Add collections reference * Add extension reference * concepts updates * Fields/tweaks * Add files doc * Add revisions * concepts docs * More api reference * Finish rest api reference (finally) * initial concepts * More things * Add assets api ref * Move sections from file to assets * Add environment variables * contributing docs * Add field transforms page * Left align table headers * concept links * Add API config * Fix mobile nav * Add migrating a project * doc link fixes Co-authored-by: Ben Haynes <ben@rngr.org>
64 lines
3.5 KiB
Markdown
64 lines
3.5 KiB
Markdown
# Help & Support
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> Directus is offered completely free and open-source for anyone wishing to self-host the platform. If you have questions along the way, there are many resources, both free and paid, to help you get up-and-running smoothly.
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## Community Support
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[Github Discussions](https://github.com/directus/directus/discussions) is great first place to reach out for help. Our
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community and core developers often check this platform and answer posts. It has the added benefit of being an archival
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resource for others developers with similar questions.
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Our [Discord Community](https://directus.chat) is another great way to get assistance. Please keep all questions on the
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`#help` channel, be considerate, and remember that you are getting free help from the community for a free product.
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## Premium Support
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Premium support is included with our Enterprise Cloud service. On-Demand Cloud customers and Self-Hosted users interested
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in learning more about our monthly retainer agreements should contact us at
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[support@directus.io](mailto:support@directus.io).
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## Sponsored Work
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### Commissioned Features
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If you need a specific feature added to Directus faster than the normal development timeline,
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[reach out to us](https://directus.io/contact/) for a quote. Our parent agency will often help subsidize the cost of
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developing new features if they pass our [80/20 Rule](/contributing/introduction) and can be merged into the core
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codebase. Other custom/proprietary development will be built bespoke within our robust extension system.
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### Expedited Fixes
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We triage all reported bugs based on priority and how long the fix is estimated to take. If you need a specific issue
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resolved sooner, [reach out to us](https://directus.io/contact/) for a quote.
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## Frequently Asked Questions
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### Does Directus support Mongo/NoSQL?
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Not currently. Directus has been built specifically for wrapping _relational_ databases. While we could force Mongo to
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use tables, columns, and rows via Mongoose object modeling, that approach of "faking" a relational structure in a non-structured environment like Mongo doesn't make a lot of sense. We do realize many users are interested in this feature, and will continue to explore its possibility.
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### Why haven't you added this feature, or fixed that issue yet?
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Directus is primarily a free and open-source project, maintained by a small core team and community contributors who
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donate their time and resources.
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Our platform is feature-rich, however we strictly adhere to our [80/20 Rule](/contributing/introduction) to avoid a
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messy/bloated codebase. Directus is also quite stable, however new issues still arise, some of which may be triaged with
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a lower prioritization.
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If you require more expeditious updates, you can contact us regarding [sponsoring expedited fixes](#expedited-fixes) or
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[commissioning new features](#commissioned-features). You can also
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[submit a pull request](https://github.com/directus/directus/pulls) — after all, it is open-source!
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### Can you give an ETA for this feature/fix?
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If it is sponsored work, then yes, delivery dates are part of our statement of work agreements. Otherwise, most likely
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not. This is open-source software, work is prioritized internally, and all timelines are subject to change.
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### But this is an emergency, my very important project requires it now!
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We understand, and are here to help. If you need something prioritized, you can reach out to us to discuss
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[premium support](#premium-support), [sponsoring expedited fixes](#expedited-features) or
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[commissioning new features](#commissioned-features).
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