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83 lines
3.8 KiB
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83 lines
3.8 KiB
Markdown
# Technical Support
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> Directus is offered completely free and open-source for anyone wishing to self-host the platform.
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> There are many resources, both free and paid, to help you get up-and-running smoothly.
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## Community Support
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[Github Discussions](https://github.com/directus/directus/discussions) is great first place to reach
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out for help. Our community and core developers often check this platform and answer posts. It has
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the added benefit of being an archival resource for others developers with similar questions.
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Our [Discord](https://directus.chat) community is another great way to get assisstance. Please keep
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all questions on the `#help` channel, be considerate, and remember that you are getting free help
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for a free product.
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## Premium Support
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Premium support is included with our Enterprise Cloud service. On-Demand Cloud customers and
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On-Premise users interested in learning more about our monthly retainer agreements should contact us
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at [support@directus.io](mailto:support@directus.io).
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## Sponsored Work
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### Commissioned Features
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If you need a specific feature added to Directus faster than the normal development timeline,
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[reach out to us](https://directus.io/contact/) for a quote. Our parent agency will often help
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subsidize the cost of developing new features if they pass our
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[80/20 Rule](/getting-started/contributing) and can be merged into the core codebase. Other
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custom/proprietary development will be built bespoke within our robust extension system.
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### Expedited Fixes
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We triage all reported bugs based on priority and how long the fix is estimated to take. If you need
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a specific issue resolved sooner, [reach out to us](https://directus.io/contact/) for a quote.
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## Frequently Asked Questions
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<!--
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@TODO
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### Does Directus handle deploying or migrating projects?
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Directus includes [export](#) and [backup](#) tools to assist in deploying data changes between
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environments (eg: from _development_ to _production_), however there is no formal migration
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workflow.
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Additionally, since Directus stores all of your data in pure SQL, you can use almost any preexisting
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workflow or toolkit for this process. -->
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### Does Directus support Mongo/NoSQL?
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Not currently. Directus has been built specifically for wrapping _relational_ databases. While we
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could force Mongo to use tables, columns, and rows via Mongoose object modeling, that approach to
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non-structured doesn't make a lot of sense. We realize many users are interested in this feature,
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and will continue to explore its possibility.
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### Why haven't you added this feature, or fixed that issue yet?
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Directus is primarily a free and open-source project, maintained by a small core team and community
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contributors who donate their time and resources.
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Our platform is feature-rich, however we strictly adhere to our
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[80/20 Rule](/getting-started/contributing) to avoid a messy/bloated codebase. Directus is also
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quite stable, however new issues still arise, some of which may be triaged with a lower
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prioritization.
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If you require more expeditious updates, you can contact us regarding
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[sponsoring expedited fixes](#expedited-fixes) or
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[commissioning new features](#commisioned-features). You can also
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[submit a pull request](https://github.com/directus/directus/pulls) — after all, it is open-source!
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### Can you give an ETA for this feature/fix?
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If it is sponsored work, then yes, delivery dates are part of our statement of work agreements.
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Otherwise, most likely not. This is open-source software, work is prioritized internally, and all
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timelines are subject to change.
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### But this is an emergency, my very important project requires it now!
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We understand, and are here to help. If you need something prioritized, you can reach out to us to
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discuss [premium support](#premium-support), [sponsoring expedited fixes](#expedited-features) or
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[commissioning new features](#commissioned-features).
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