added docs for sim mailer

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waleed
2026-03-13 13:13:41 -07:00
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---
title: Sim Mailer
description: Send emails to your workspace and let Sim handle them as tasks.
---
import { Callout } from 'fumadocs-ui/components/callout'
Sim Mailer gives your workspace a dedicated email address. Forward or send emails to it and Sim will process them as tasks — reading the subject, body, and any attachments, then replying to the thread with the result.
This means you can interact with Sim directly from your email client without switching apps.
## Getting Started
1. Navigate to **Settings** → **Inbox**
2. Toggle the inbox on
3. Optionally choose a custom address prefix (e.g., `acme` → `acme@mothership.sim.ai`)
4. Copy your inbox address and start sending emails
If you skip the custom prefix, one is generated automatically.
<Callout type="info">
Changing your address creates a new inbox. The old address stops working immediately.
</Callout>
## What You Can Send
Write your email like you would to a colleague. The subject and body become the task prompt.
**Attachments are fully supported.** Images, PDFs, and documents (up to 10 MB each) are read by Sim and displayed inline in the conversation — image attachments show as previews, just like when you upload them directly in the chat.
| Good email | Why it works |
|------------|-------------|
| "Summarize the attached PDF and list action items" | Clear task with an attachment |
| "What's in this image?" with a photo attached | Sim reads and describes the image |
| "Draft a reply to this forwarded thread" | Uses the email body as context |
## Allowed Senders
Only authorized senders can create tasks. Emails from anyone else are automatically rejected.
- **Workspace members** are allowed by default — no setup needed
- **External senders** can be added manually with an optional label for easy identification
Manage your allowed senders list in **Settings** → **Inbox** → **Allowed Senders**.
## Tracking Tasks
Every email becomes a task you can track in **Settings** → **Inbox**:
- **Search** by subject, sender, or body content
- **Filter** by status to find what you need
- **Click** any completed or failed task to jump to the full conversation
### Task Statuses
| Status | Meaning |
|--------|---------|
| **Received** | Email accepted, queued for processing |
| **Processing** | Sim is actively working on it |
| **Completed** | Done — the result was sent as an email reply |
| **Failed** | Something went wrong during execution |
| **Rejected** | Email blocked (sender not allowed, automated sender, or rate limit exceeded) |
## Conversations
Each email task creates a conversation in your workspace. You can continue the conversation from the Sim chat interface, and any follow-up emails in the same thread are linked to the same conversation.

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"connections",
"mcp",
"copilot",
"mailer",
"skills",
"knowledgebase",
"variables",